Stakeholders and Regulatory Agencies Develop Nigerian Consumer Charter

 

Stakeholders and Regulatory Agencies Develop Nigerian Consumer Charter

ABUJA – 14 February 2018

Stakeholders held the first multi-agency meeting on the development of a Nigerian consumer charter on 13 February, 2018, in Abuja. The meeting was held within the context of the EU-funded National Quality Infrastructure Project in Nigeria (NQIP), which is being implemented by United Nations Industrial Development Organization (UNIDO), and is supporting the development of missing standards and building the capacity of public and private sector institutions.

Following consultations with the Consumer Protection Council (CPC) it was agreed that the development of consumer charter for Nigeria would further strengthen CPC, consumer associations and regulatory bodies.

The Consumer Charter will set out best business practice in areas of interest to consumers such as ethical standards, competition, product standards, marketing, labelling, and disclosure of information and consumer redress. It will draw on the experience of consumer organisations and will be modelled on existing international codes of practice.

During the meeting, stakeholders and regulatory entities presented briefs on each institution’s mandate, strategy and plans for consumer protection within the Nigerian legal and regulatory environment, as well as plans for collaborations with national and global entities; and the identification of each institution’s regulatory risks. Participants held brainstorming sessions on mitigation plans for highest-scoring risks including assigning risk ownership, actions due, and communication and feedback loops.

Participants were pooled from government agencies, the organized private sector and civil society. Representatives from the following institutions participated in the exercise: UNIDO, CPC, Africa Middle East Progressive Initiative (AMEPI), African Petroleum Producers Association (APPA), African Youths International Development Foundation, Central Bank of Nigeria (CBN), Energy Commission of Nigeria (ECN), Enterprise Europe Network (EEN), Federal Airports Authority of Nigeria (FAAN), Food Hygiene Initiative of Nigeria (FHIN), Human Rights Writers Association (HURAI), Industrial Laundry and Drycleaners Association (ILDA), Institute of Public Analysts of Nigeria (IPAN), Legal Aid Council of Nigeria (LACoN), Life International Foundation Inc., National Agency For Food Administration and Control (NAFDAC), National Association of Nigeria Traders (NANTs), National Bio-safety Management Agency (NBMA), National Environmental Standards and Regulations Enforcement Agency (NESREA), News Agency of Nigeria (NAN), Nigeria Hydrological Services Agency (NIHSA), Nigerian Agriculture Quarantine Service (NAQS), Nigerian Bar Association (NBA), Nigerian National Petroleum Corporation (NNPC), Pharmaceutical Society of Nigeria (PSN), Save the Consumers Initiative and SERVICOM Nigeria.

 

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